FAQ’s
Home - FAQ’s
Frequently Asked Questions
General
Since the prices from order to order vary so widely, it’s difficult to make an all-encompassing price list that wouldn’t change regularly based on fluctuating material costs. Please use our Get a Quote page, fill it out as specifically as you can and we’ll get back to you quickly with a competitive quote.
Nero Prints currently accepts Visa, American Express, MasterCard, Discover
Different items have different production schedules, but to encompass everything and to allow for plenty of time our policy is 10-14 business days. We can sometimes accommodate deadlines that are shorter than that but a rush fee will apply, based on quantity, date needed, etc.
It depends on the item ordered. Screen-printed and embroidery items are 12, other items such as vinyl-printed items and our signage offerings have no minimum quantity required.
We have had a wide variety of clientele over the past five years or so, including but not limited to: Schools, school clubs, teams, non-profit organizations/charities, volunteer groups, medical offices, restaurants, catering, dispensaries, competitive and recreational sports teams, churches, vacation bible schools, summer camps, sport clinics and tournaments, 5K Races and marathons, family reunion/vacations, weddings, car shows, car clubs, car rallies, tradeshows, construction companies, contractors, landscapers, painters and many more. Let us know how we can help you!
The price you see is the price you pay. Our all-inclusive pricing skips over the industry jargon and tells you what you need to know. We offer varying discounts for returning customers placing a new order on items they’ve already printed with us.
Artwork
We can recreate logos but can’t always guarantee that we can get it to be a 100% copy, depending on the media provided.
Our experienced staff can custom mix ink colors to your specifications. Pantone matches generally incur a fee per color, because it is its own separate process that takes time and precision.
We want to make sure that we do it the right way, the first time. To ensure we are on the same page we will send a digital mockup after receipt of your art and specifications. If there are any changes necessary we will repeat that process until approved. Physical samples are available in some cases, for a fee.
We certainly can! Fill out our Quote request form with the item you want printed, in the details mention you would like to use our graphic design service, describe as best you can, and we will contact you to and work together to get you a high-quality logo or graphic.
Unfortunately, a picture taken with your iPhone, of a logo hand-drawn on a napkin doesn’t really work with our software and printing process. We have an Art Requirements page that can be downloaded here. Feel free to contact us if you have any further questions, we’d be happy to help you.
Apparel
We do this on very rare occasions, so it may be worth an ask. If it’s an item we can replace through a local supplier that increases the chances, but if it’s your grandma’s wedding dress you want to embroider a dragon on the back of, we’re probably going to have to pass the buck.
Yes, so long as it doesn’t change the elements of the print. If the color or size of the print needs to change to accommodate the new item, then it will be listed as a separate line item on the invoice.
Yes, we offer a variety of finishing options for apparel such as : • Custom Hanging Tags • Hang-Tagging • Fold/Bag • RFID Tags • Price Tags • Poly-Bagging • Folding • Barcoding • Drop Shipping
Yes we can add names and numbers. Pricing varies based on type of print, amount, size, colors, etc. Please make mention you’ll be wanting personalization and we’ll contact you for more information.
The price of custom printed apparel generally depends on four things: • The type of apparel you order. • The quantity of apparel receiving a custom imprint. • The amount of unique colors printed on each individual location • The amount/size of the imprints you want on the apparel.
For screen-printed items, the minimum quantity is 24. For embroidery and vinyl imprinted items the minimum quantity is 12. We can sometimes accommodate lower then minimum quantities, but we can’t guarantee that we always can.
Signage
Yes! You will not have to buy anything to put together your tent, or to assemble your banner stand or flag. Some items even have different hardware options for various install methods, such as flags that have either ground stakes, cross or square base.
When storing, it is best to keep flat with both sides protected from scratching. Make sure the surface the magnet is being applied to is clean and free of any water, dirt, or wax. Cleaning the surface and the magnet itself every so often will be helpful in extending the life as well.
Rule Number 1: Avoid folding wherever possible. It is better to roll your banner to avoid visible creases. If there is a dirt or scuffs needing to be cleaned, use a mild soap solution, and avoid scrubbing too aggressively. Be gentle, and the sign will last as long as you need it to.
Things to consider when designing or having a sign designed are placement, size, colors and what the customer will see. Your sign should be clear and concise in the information it conveys. You want the image/words to be large enough to read easily and maximize the space, without crowding.
Signs are one of the most economical, effective, and efficient advertising tool a business can invest in. A sign is your introduction and handshake with those passing by, identifying your business to existing and potential customers. 24/7, your signage will leave an impactful impression on your customers.